Terms of service

Privacy Policy

Your privacy matters to us. By using our website, you agree to these terms. We may update these terms periodically, and by continuing to use our website, you accept the updated terms.

Privacy Commitment

At ARAKYÁL, your personal information is treated with the utmost care. We will only collect the information necessary to conduct our business and will not disclose it to third parties except for payment processing. We are committed to complying with Australian privacy laws and ensure that our policy aligns with legal requirements.

For more information, refer to the Federal Privacy Commissioner’s website: http://www.privacy.gov.au.

About ARAKYÁL

ARAKYÁL is operated by Arakyál Pty Ltd, ACN 689 121 631.

Eligibility

To make a purchase on our website, you must (a) register an account and (b) hold a valid credit or debit card.

Purchase Policies

All products and services are for personal use only. You are not permitted to resell products or samples obtained through our site. Note that samples are subject to availability.

Order Cancellation

We reserve the right to cancel or reduce your order if we believe it violates our Terms of Use.

Discounts

Only one discount code may be applied per order.

Pricing

All listed prices include GST (where applicable) but exclude delivery charges. The total cost of your order will include both the product price and any delivery fees.

Payment

We accept payment via Visa, MasterCard, or PayPal. You confirm that the payment method used belongs to you. All payments are subject to validation and authorisation checks by your card issuer. If payment is not authorised, we are not liable for any delays or non-delivery.

Ownership of Goods

We retain legal ownership of the goods until they are dispatched to you and payment is fully received. Ownership reverts to us if we refund your payment.

Risk of Loss

Risk passes to you when the goods are delivered to you.

Delivery

We will deliver goods according to the delivery option selected at checkout. Delivery times are estimates only, and we cannot be held liable for third-party delays. Orders may arrive in multiple shipments.

Acceptance of Goods

Once you receive your goods, inspect them immediately. You will be considered to have accepted the goods unless you notify us of a cancellation or return them according to our Returns Policy. If no such action is taken, we are not obligated to accept a return later.

Intellectual Property

All content on the website, including text, graphics, images, software, and other materials, is owned by Arakyál Pty Ltd, our affiliates, or licensors, and is protected by Australian copyright laws. Unauthorised use, reproduction, or modification of this content is prohibited without prior written consent.

Your Responsibilities

When using the site, you agree to follow all legal and ethical guidelines, including adhering to these Terms and Conditions. You may not alter the site or its content or interfere with its operation. Any breach of these obligations may result in liability for damages.

Third-Party Links

We are not responsible for the content of third-party websites linked to or from our site. Links are provided for convenience, and their inclusion does not imply endorsement. You are responsible for reviewing their privacy policies and terms.

Limitation of Liability

The site is provided "as is." We make no warranties of any kind regarding the site or its content, and we are not liable for any loss or damage arising from:

  • Business interruptions
  • Site access delays or disruptions
  • Data corruption, destruction, or non-delivery
  • Issues related to third-party websites
  • Computer viruses or system malfunctions
  • Inaccuracies in the site content

Events beyond our control

In no event will our liability exceed the total value of the goods ordered.

Indemnification

You agree to defend and indemnify us against any claims or losses arising from your use of the site, including the use of automated data extraction tools or actions that burden our infrastructure.

Complaints

If you have a complaint regarding our products or services, please contact our customer service team at hello@arakyal.co.

Disputes

Any disputes related to your use of the website or purchases made through ARAKYÁL are governed by Australian law. Any legal action will be handled by Australian courts.

General Provisions

These Terms, along with our Privacy, Delivery, and Returns Policies, form the complete agreement between us and supersede all previous communications. Your continued use of the site means you accept these terms.