Privacy policy

At ARAKYÁL Pty Ltd, we are dedicated to safeguarding your personal information and are committed to complying with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988.

This policy explains how we collect, use, and manage your personal information. By using our services or providing your personal information, you consent to the collection, use, and disclosure as described in this Privacy Policy.

This Privacy Policy is effective as of 1 December 2019 and may be reviewed and updated periodically. Any changes will be posted on our website, and the “Last updated” date will be updated accordingly.

Definitions

For the purposes of this policy:

“We,” “us,” and “our” refer to ARAKYÁL Pty Ltd (ACN 689 121 631).

“You” or “your” refers to the individual whose personal information we collect.

“Website” refers to the online platforms located at www.arakyal.co.

“User” refers to anyone using our Website.

Collection of Personal Information

We collect personal information to offer our products and services. The data we may collect includes:

Personal Details: Name, date of birth, address, phone number, email address, gender, etc.

Transactional Information: Any details about your purchases, order history, and payment methods.

Communication Data: Information you provide when contacting us, including via customer support.

We collect this information primarily for the following purposes:

  • Providing goods and services to you.
  • Enhancing customer service and your experience.
  • Marketing and informing you about products we believe may interest you.
  • Managing your interactions with us and other users on our Website.
  • Processing any employment applications you submit.
  • Meeting legal requirements.
  • Resolving disputes and addressing complaints.
  • Conducting business functions like training and risk management.
  • Preventing fraud.
  • Collecting marketing insights and improving services.

In some situations, you may choose to remain anonymous or use a pseudonym, although this may limit our ability to offer certain services.

We will typically collect your personal data directly from you, and we do not use government-issued identifiers (e.g., driver's license or Medicare number) as a reference for you.

Use and Disclosure of Personal Information

We will use your personal information solely for the purposes stated in this policy. Your information may be disclosed in the following situations:

You’ve given us consent to share it.

  • The disclosure is necessary to fulfill a contract with you or in accordance with another agreement.
  • It is required by law or regulatory obligations.
  • It is in accordance with the expectations outlined in this policy or your agreement with us.

In some cases, we may share your personal information with third parties such as:

  • Professional Advisors: Lawyers, auditors, etc.
  • Service Providers: Contractors, payment processors, cloud service providers, etc.
  • Partners and Marketing Agencies: For promotional and research purposes.

If you do not wish to have your personal information disclosed in this manner, we will strive to accommodate your preferences, but please note this may affect your ability to access some of our services.

For marketing-related communications, you can opt out at any time by following the unsubscribe instructions in our emails.

Third-Party Information

Occasionally, we may collect personal information that is provided to us by third parties. We will not actively solicit personal data from third parties unless it pertains to your consent or business needs.

If you provide personal information to third-party sites via links on our Website, their privacy policies govern how they manage your data. Please review those policies before submitting information to them.

Direct Marketing

By submitting your personal details, you may give consent for us to use your information for marketing purposes indefinitely. This could include updates about products or services offered by us or our partners that we think may interest you. We may contact you via mail, phone, email, or SMS.

If you no longer wish to receive marketing communications, you can easily opt out by writing to us at hello@arakyal.co or using the unsubscribe feature in our messages.

Data Quality and Security

We take reasonable steps to ensure your personal information is kept safe, accurate, and up to date. Access is restricted to authorized personnel only. However, please be aware that no security measure is foolproof, and we cannot guarantee complete protection against unauthorized access or data breaches.

We recommend that you follow good security practices, such as using strong, unique passwords, and keeping your devices secure.

We retain your personal information as long as necessary to provide our services and comply with legal obligations. Once the information is no longer needed, we will securely delete or de-identify it.

Website Usage

We prioritize security and use encrypted technologies to safeguard your online transactions. However, when using our Website, you should be aware of inherent risks when transmitting personal information over the Internet. Be cautious when accessing our Website from shared or public devices.

We may collect information about your visit for business and statistical purposes, such as:

  • Your IP address, device type, and browser.
  • The pages you visit, time spent on each page, and any referring site.
  • Your actions on the Website, such as product searches and clicks.

Third-Party Websites

Our Website may contain links to external sites. We are not responsible for the content or privacy practices of these websites, and we recommend that you review their privacy policies before sharing personal information.

You may not link to our Website without prior written consent.

Cookies

We use cookies and other similar technologies to enhance your browsing experience. Cookies allow us to collect technical data like your IP address, browser type, and site preferences. They help us improve the functionality of our Website and track user behavior for analytics.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect your ability to use some Website features, including making purchases.

We also use third-party cookies, such as those from Google AdWords, for marketing and advertising purposes. You can opt-out of such ads through your browser settings or visit Google Ad Settings.

Access to or Correction of Your Personal Information

You can request access to or correction of your personal information at any time. We will provide you with the information, unless prohibited by law. In case we cannot provide access, we will explain the reason for the denial.

If you find that any of the personal information we hold is inaccurate, incomplete, or outdated, please contact us at hello@arakyal.co or the address provided below, and we will take appropriate action.

Privacy Concerns or Complaints

If you have concerns about how we handle your personal information, or wish to request access or correction, please contact us at hello@arakyal.co.

If your privacy concerns remain unresolved, or you need more information on privacy matters, you may contact the Office of the Australian Information Commissioner at:

Phone: 1300 363 992
Website: www.oaic.gov.au

By accessing our Website and providing personal information, you consent to the terms outlined in this Privacy Policy.